This Privacy Policy describes how Home Harmonyco (“we,” “us,” or “our”), operating the e-commerce website at homeharmonyco.store, collects, uses, and discloses your Personal Information when you visit, make a purchase from, or use our services.
1. Information We Collect
We collect information about you to fulfill your orders, improve your shopping experience, and maintain communication.
A. Personal Information You Provide
When you purchase a home décor item or register an account, you provide us with:
- Contact Information: Your name, email address, and phone number.
- Delivery Information: Your physical billing and shipping address (essential for delivering items like wall mirrors and lights).
- Payment Confirmation: While payment details (like card numbers) are processed securely by third-party gateways, we retain confirmation details for transaction verification.
B. Device and Usage Data
When you browse our Site, we automatically collect information about your device and how you interact with our home décor collections:
- Device Details: Web browser, IP address, time zone, and cookies installed on your device.
- Site Activity: Products you view (e.g., wall mirrors, cushion covers), search terms, and how you navigate the Site.
2. How We Use Your Information
We use the collected information for the following purposes:
A. Fulfilling and Managing Orders
- To process, confirm, and deliver your purchases (e.g., shipping your vintage design lights).
- To communicate with you regarding order status, tracking updates, and any issues related to fulfillment or delivery.
B. Personalizing Your Experience
- To show you relevant products, collections, and promotions (e.g., if you browse artificial plants, we might suggest related planters).
- To improve and optimize our Site functionality and product offerings.
C. Marketing and Communication
- To send you promotional offers, inspiration guides, and information on new home décor arrivals (only if you have opted in).
- To notify you about sales events or restocks of popular items.
D. Security and Legal Compliance
- To detect and prevent fraudulent transactions or security breaches.
- To comply with all applicable Pakistani laws and regulations.
3. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us run our business effectively:
- Shipping & Logistics: We share your name, address, and phone number with courier companies to ensure the safe and timely delivery of your home décor items across Pakistan.
- Payment Processors: To securely handle all online transactions (note: sensitive payment data is directly handled and encrypted by the processor, not stored by us).
- Marketing Tools: We may share data with advertising platforms (like Google or Facebook) to run targeted ads that help us reach other potential home decorators.
4. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise these rights, please contact us using the details below.
5. Security
We implement reasonable security measures, including the use of SSL certificates and encryption technology, to protect your personal information. However, no electronic transmission can be guaranteed 100% secure.